A top priority in designing the Operations Manual was quick and easy access to information. This user-friendly manual has a detailed Table of Contents, plus an alphabetical index of forms and procedures. The Operations Manual contains over 400 pages and includes in-depth sections on the following:

Emergencies – Covers handling fire, flood, freeze, injuries, and other disasters, as well as incident reports and other documentation to help protect your company from liability.

Office Standards – Standards are detailed for maintaining on-site files, professional dress guidelines and answering service guidelines, along with procedures for opening and closing the office.

Financial Management – Included are purchasing guidelines, operating budgets, purchase orders, check request forms, chart of accounts, banking procedures, collection policies, petty cash, bankruptcy and NSF checks. Numerous forms with instructions are provided.

Resident Administration – This section details servicing the customer, handling resident communications and complaints, lease violations, sample letters for resident follow-up, lease renewals and move-out procedures.

Resident Services - Totals over 100 pages and includes checklists and forms that set the highest of make-ready and maintenance standards. A 12-month preventive maintenance program is included.

Human Resources – Includes over 100 pages of pre-hiring procedures, new-hire paperwork, pre-employment testing, employment application, workers' compensation, work place safety plus many other personnel policies and forms, plus job descriptions and ADA requirements for every on-site position.

Once you have copied the CD data onto your hard drive, you may make changes as you would with any other Word document and copy for each of your apartment communities.